Garland Collection

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days.  The rates are auto-calculated.  We are happy to do shipping estimates prior to check out if a rate seems higher than usual.  All international packages will include tracking and insurance.  Any taxes, customs and/or duties are paid by the Buyer.  We are not responsible for paying those charges.  Any questions, please send an email to jessica@modnorth.com.

Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. 

Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.

For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here >.

Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.

International customers are responsible for all customs and duty taxes required by your country.

 

SHIPPING & HANDLING TIMES
All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.

CUSTOMER SATISFACTION
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.

CUSTOM / MADE-TO-ORDER  ITEMS
When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.

Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.

STONE CLOCKS
Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.
In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.

ITEMS DAMAGED IN TRANSIT
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.

Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.

CUSTOMS AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.